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Multi feature App

Application

Developed by Monsters Inc.

Updated 03/30/2022

Version 1.1.0

AI-powered conversation intelligence platform that unlocks the hidden insights sitting in customer call and chat data.

Tethr provides a voice-of-customer analytics platform that combines AI and decades of customer experience research to surface contextual insights from phone calls and other customer interactions. The cloud-based platform securely listens to calls and chats analyzing every conversation for insights that increase sales, customer loyalty, marketing effectiveness and compliance and shares that data with downstream CRM and business intelligence tools. Customers are using Tethr to quickly, easily and accurately turn large amounts of unstructured customer conversation data into information that fuels smarter decisions and improved business performance.

Key features

Customer Effort Reduction

Improve customer loyalty by identifying what's driving customer effort and correct the broken behaviors and processes responsible.

Frontline Enablement

Automatically surface impactful coaching opportunities. Zero in on issues right when they happen and coach on-the-spot, turning frustrated agents into happy performers.

User-Friendly AI

Easily train the platform to listen for insights relevant to your business without the expertise of a team of data scientists.

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From A to Z

40 years ago today: Wrigley gum the first product to have its bar code scanned. A 10-pack of Wrigley Juicy Fruit gum was the first item scanned for its UPC in a grocery store 40 years ago in 1974. A 10-pack of Wrigley Juicy Fruit gum was the first item scanned for its UPC in a grocery store 40 years ago in 1974.

Additional information

Regions

Region One

Languages

Language One

Industry

Industry One